Refund policy

The Meats & Cuts Refund & Goodwill Policy The Meats & Cuts Crew are passionate about our ‘Client Focused’ service. We are committed to providing a smooth and seamless client experience delivering high-quality foods to you. That is the Meats & Cuts Goodwill Policy!

If you ever want to ask us anything, whether about our products and services, this Website, any of our Terms and Conditions, or even recommendations or advice on how to prepare or serve any Meats & Cuts foods delivered to you, then please contact the Meats & Cuts Crew.

Food is our passion, and we are here to share that passion with you!

If you believe the Meats & Cuts Crew have not delivered on the Meats & Cuts Goodwill Policy, the products you receive are damaged or incorrectly supplied on delivery, or you are dissatisfied with the quality of the produce received, please contact our dedicated Meats & Cuts Client Complaints Team on +971 58 582 6223 or email them at info@meatsandcuts.com as soon as possible, and within 6 hours of receipt of your Order.

They will immediately investigate your complaint. We may offer you a replacement product and/or a refund, and any refund given by us will be made to the debit/credit card account provided when you placed your Order.

Naturally, our products may only be returned if we have not serviced you in accordance with the Meats & Cuts Goodwill Policy.

You agree to check all products you receive from us immediately upon receipt, so if we do not hear from you within 6 hours of receipt, you will be deemed to be satisfied with your Order.